Repair & Diagnostics
When it won't spark to life, we will.
Pilots, ignitions, valves, fans, thermocouples, glass and remotes — we troubleshoot and repair most makes and models. One call, one trusted local team, one fully working fireplace.
Smell gas? Leave the building, do not switch anything on or off, and call FortisBC at 1-800-663-9911 from outside. Then call us — we'll come out the same day.
Common symptoms
If something feels off, it usually is.
Sound like your fireplace? Don't keep restarting it and hoping. These are the issues we diagnose and repair every week across the North Shore.
Get a Diagnosis- Pilot won't light or stay lit
- Flame goes out shortly after ignition
- Remote or wall switch not responding
- Loud fan, blower noise or rattles
- Sooty glass or yellow, lazy flames
- Gas smell or suspected leak
- Cracked or broken glass panel
- Error codes on electric units
How it works
A simple, transparent repair process.
Call or book online
Tell us the make, model and what's happening. We'll book a visit — usually within the week.
On-site diagnosis
Our tech arrives with a stocked van, isolates the fault, and explains exactly what's needed.
Approved fix
Flat-rate quote up front. Most common parts are repaired or replaced the same visit.
Diagnostic Visit
A complete on-site diagnosis with a written quote for any repairs. The diagnostic fee is credited toward your repair if you proceed the same visit.
- Full fault isolation & testing
- Written quote, no obligation
- Fee credited if repair approved
Workmanship Guarantee
Every repair we perform is backed by our written workmanship guarantee. If the same issue recurs, we'll come back and make it right — no charge.
- 12-month workmanship cover
- Manufacturer parts warranty honoured
- Licensed, insured, WETT-certified
Brands we service
Most major manufacturers — gas, wood and electric.
Valor, Heat & Glo, Napoleon, Kingsman, Regency, Mendota, Montigo, Pacific Energy, Dimplex, Modern Flames and more. Not sure about yours? Just ask.
Let's get it working again.
Same-day callbacks. Most repairs scheduled within the week.